1Overview
Please read these terms carefully. By visiting this website (the "Site"), contacting us or placing an order, you agree to be bound by these Terms & Conditions. If you do not agree, please stop using the Site and our services. We may update this page from time to time, and the date at the top shows when it was last changed.
True Care Medical Supply ("we", "us" or "our") operates the Site. These terms apply to everyone who uses the Site, submits a form or buys from us, including patients, caregivers and healthcare providers ("you").
2Medical disclaimer
We do not provide medical advice. True Care Medical Supply sells braces and medical products but is not a medical provider. Content on the Site is general information only and is not a substitute for professional advice, diagnosis or treatment. For any health concern, consult your physician or another qualified healthcare professional, and follow their instructions when using any product.
3What we provide
We are a registered medical equipment supplier based in Houston, Texas. Our selection of orthopedic braces and related supplies includes:
- Back braces and lumbar supports
- Knee braces
- Foot, ankle, shoulder, elbow and wrist supports
We also review prescriptions, help you choose an appropriate product and, where it applies, handle insurance paperwork on your behalf. Products are subject to availability, and we may change, replace or withdraw any product or service at any time.
4Prescriptions and medical need
Our service is based on your doctor's prescription. Before we process or ship an order, we may ask for a valid prescription or other documentation from your physician. By sending a prescription or placing an order, you confirm that:
- The information you give us is accurate and complete
- A licensed healthcare provider prescribed the equipment
- The equipment is for the named patient only
We may decline or pause an order if a prescription is missing, unclear or cannot be verified.
5Orders and pricing
Submitting an order request through the Site, by phone, by email or on WhatsApp is an offer to buy. An order is confirmed only once we have reviewed your prescription, checked stock and, where relevant, verified your insurance details. We may refuse or cancel any order at our discretion and will let you know if we do.
Prices and product details may change without notice. The amount you pay can depend on your insurance coverage, co-pays, deductibles and any applicable taxes, and we will tell you what is due before your order is processed. If a price is displayed incorrectly, we may cancel the order and contact you to correct it.
6Insurance and billing
When your order involves insurance, our team works with your insurer and handles the related paperwork. You remain responsible for giving us accurate and complete insurance information.
- Any part of the cost your insurance does not cover, such as co-pays, co-insurance or deductibles, is your responsibility unless we agree otherwise in writing
- Coverage and approval are decided by your insurer, not by us, so we cannot guarantee that an order will be covered
- Giving false or misleading information to obtain insurance payment is illegal, and we will cooperate with the authorities where the law requires
7Shipping, returns and refunds
Information about delivery times, shipping charges, returns and refunds is provided in our Shipping Policy and Refund & Return Policy. Both form part of these terms. Please review them before you order and contact us if anything is unclear.
8Acceptable use
When you use the Site, you agree to:
- Give accurate and complete details when you contact us or send a prescription
- Use the Site for lawful purposes only
- Not try to access any part of the Site without authorization
- Not interfere with the Site's operation or upload harmful code
- Not copy, share or build on our content without our permission
- Not use bots or automated tools to collect data from the Site
9Product information
Product images are for illustration only, and the item you receive may differ in shape, color or design. Please confirm product details with our team before you order. Certain products may not be available in every area or suit every person, and we do not guarantee that the descriptions, prices or other content on the Site are always complete, current or free of errors.
10Intellectual property
The original material on the Site, including text, graphics, logos and layout, belongs to True Care Medical Supply or its licensors and is protected by copyright and trademark law. Third-party names, logos and brands remain the property of their respective owners.
You may view and print content from the Site for personal, non-commercial use, as long as you keep every copyright and ownership notice intact. If you believe something on the Site infringes your rights, email info@truecaremedicalsupplyllc.com with the details and we will look into it promptly.
11Privacy
Our Privacy Policy describes how we collect, use and share the information you send us. By using the Site or our services, you agree to those practices. Please do not submit sensitive financial details through the contact form.
12Links to other sites
The Site may link to other websites for your convenience. We do not control or endorse them and are not responsible for their content. You visit them at your own risk.
13Disclaimer of warranties
THE SITE AND ITS CONTENT ARE PROVIDED "AS IS" AND "AS AVAILABLE". TO THE FULLEST EXTENT PERMITTED BY LAW, WE MAKE NO WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT OR ACCURACY OF CONTENT. WE DO NOT PROMISE THAT THE SITE WILL ALWAYS BE AVAILABLE, UNINTERRUPTED OR ERROR-FREE.
14Limitation of liability
TO THE FULLEST EXTENT PERMITTED BY LAW, TRUE CARE MEDICAL SUPPLY WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR EXEMPLARY DAMAGES, INCLUDING LOST PROFITS, DATA OR GOODWILL, ARISING FROM YOUR USE OF, OR INABILITY TO USE, THE SITE; UNAUTHORIZED ACCESS TO YOUR DATA; THE CONDUCT OF ANY THIRD PARTY; OR YOUR RELIANCE ON PRODUCT IMAGES OR DESCRIPTIONS. OUR TOTAL LIABILITY FOR ANY CLAIM RELATING TO AN ORDER IS LIMITED TO THE AMOUNT YOU PAID FOR THE PRODUCT THAT IS THE SUBJECT OF THE CLAIM.
15Changes to these terms
We may revise these terms whenever necessary. The latest version is always posted on this page with its update date. By continuing to use the Site or our services after a change, you accept the revised terms.
16Governing law
These terms are governed by the laws of the State of Texas, without regard to its conflict-of-law principles. Any dispute that cannot be resolved informally will be heard in the state or federal courts located in Harris County, Texas. Before starting any legal action, please try to resolve the matter by contacting us first at info@truecaremedicalsupplyllc.com.
17General
If a court decides that any part of these terms cannot be enforced, the rest remain in effect. Our choice not to enforce a right does not mean we have given it up. Together with our Privacy Policy, Refund & Return Policy and Shipping Policy, these terms make up the entire agreement between you and True Care Medical Supply regarding your use of the Site and our services.
18Contact us
Questions about these terms? We are glad to help.
True Care Medical Supply
4245 Overton Ave, Nottingham, MD 21236-4011, United States.
Phone: +1 (443) 857-2800