1Overview
Please read this page carefully. Using this website (the "Site") means you accept the privacy practices and terms set out below. We may revise this page from time to time, so we suggest checking it whenever you visit. The date at the top shows when it was most recently updated.
True Care Medical Supply ("we", "us" or "our") runs this website. It explains the braces and medical supplies we provide, and lets you get in touch with us or submit a prescription for our review.
2Medical disclaimer
This Site does not offer medical advice. Everything published here is general information only and should not replace professional medical advice, diagnosis or treatment. For any question about a medical condition, speak with your physician or another qualified healthcare provider.
3Information we collect
We collect only what you decide to send us, and you do not need an account to use the Site. Depending on how you contact us, this may include:
- Contact form: your name, email address, phone number, city and state, plus the message you type.
- Prescription form: the patient's name and date of birth, insurance type and ID number, your phone number and email address, and the file name of any prescription you choose to attach.
- Phone, email and WhatsApp: whatever you tell us when you call, write or message us, including any prescription file you send.
4How we use your information
We use what you share with us to:
- Answer your questions and requests
- Review prescription submissions and help you select a suitable product
- Handle your insurance details where they relate to your order
- Process, ship and support your order
- Maintain our records and improve our service
5Sharing your information
We never sell your personal information. We pass it on only where necessary to deal with your request, for instance to:
- Service providers that help us operate the Site and send form submissions to us, such as our email delivery provider
- Insurance companies, when your order involves insurance
- Authorities, if the law requires us to do so
6Keeping your information safe
We take reasonable measures to protect the information you send us. Even so, no website or method of transmission is completely secure, so we cannot promise absolute security. Please do not include sensitive, confidential or financial details in the contact form, and keep your own devices and internet connection secure.
7Your choices
You may contact us at any time to ask what information we hold about you, to have it corrected, or to request that it be deleted. We will assist wherever we can, subject to any records we are legally required to retain. Our contact details are in section 17.
8Intellectual property
The original material on this Site, including text, graphics, logos and design, is owned by True Care Medical Supply or its licensors and is protected by applicable copyright and trademark law. Third-party product names, logos and brands remain the property of their respective owners.
You may view and print content from this Site for personal, non-commercial purposes, provided you keep every copyright and proprietary notice intact. If you believe something on this Site infringes your rights, email us at info@truecaremedicalsupplyllc.com with the details and we will look into it promptly.
9Acceptable use
By using the Site, you agree to:
- Provide accurate and complete information when you contact us
- Use the Site for lawful purposes only
- Not attempt to access any part of the Site without authorization
- Not disrupt the operation of the Site or upload harmful code
- Not copy, share or create derivative works from our content without permission
- Not use bots or automated tools to harvest data from the Site
10Product information
Product images are illustrative only, and the actual item may vary in appearance, color or design. Please check product details with our team before ordering. Some products may not be available in every location or suit every person, and we do not guarantee that descriptions, prices or other content on the Site are always complete, current or free of errors.
11Third-party links
The Site may include links to other websites for your convenience. We do not control or endorse them and accept no responsibility for what they contain. You use them at your own risk.
12Limitation of liability
TO THE MAXIMUM EXTENT THE LAW ALLOWS, TRUE CARE MEDICAL SUPPLY WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR EXEMPLARY DAMAGES, INCLUDING LOST PROFITS, DATA OR GOODWILL, THAT ARISE FROM YOUR USE OF, OR INABILITY TO USE, THE SITE; FROM UNAUTHORIZED ACCESS TO YOUR DATA; FROM THE ACTIONS OF ANY THIRD PARTY; OR FROM YOUR RELIANCE ON PRODUCT IMAGES OR DESCRIPTIONS.
13Disclaimer of warranties
THE SITE AND ITS CONTENT ARE SUPPLIED "AS IS" AND "AS AVAILABLE". TO THE MAXIMUM EXTENT THE LAW ALLOWS, WE GIVE NO WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING ANY WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT OR ACCURACY OF CONTENT.
14Changes to this page
We may revise this page at any time. The current version is always published here with its update date. Continuing to use the Site after a change means you accept the revised version.
15Governing law
This page is governed by the laws of the State of Texas, without regard to its conflict-of-law principles. Before starting any legal proceedings, please try to settle the matter informally by contacting us first at info@truecaremedicalsupplyllc.com.
16General
If any provision of this page is found to be unenforceable, the remaining provisions stay in force. This page, together with our Terms & Conditions, Refund & Return Policy and Shipping Policy, forms the entire agreement between you and True Care Medical Supply regarding your use of the Site.
17Contact us
Questions about this page? We are glad to help.
True Care Medical Supply
4245 Overton Ave, Nottingham, MD 21236-4011, United States.
Phone: +1 (443) 857-2800