1Overview
Here is how your order gets to you. This page explains how True Care Medical Supply prepares, dispatches and delivers orders. It forms part of our Terms & Conditions. We may update it from time to time, and the date at the top shows when it last changed.
2Order processing
We get your order ready to ship within 3 business days. The clock starts after we have verified your prescription, any insurance details that relate to your order, and that the item is available.
Please note: we do not dispatch orders on weekends or public holidays.
3Delivery time
Delivery time varies with your location and with product availability.
Most standard orders reach you within roughly 7 business days after dispatch. If you need your order sooner, ask us about faster shipping options.
4Tracking your order
Once your parcel is on its way, we will pass the tracking details to you by email or phone. You can use them to follow the shipment right up to delivery.
5Delays and problems
An order can take longer than expected for reasons such as:
- Incorrect or incomplete delivery details
- Difficulty verifying your insurance coverage
- Hold-ups on the part of the shipping carrier
We are not responsible for delays caused by outside carriers, but we will gladly help you resolve any issue. To prevent problems, please double-check your address and phone number when ordering. If you need to send an item back, read our Refund & Return Policy.
6Contact us
Need help with a shipment? We are happy to assist.
True Care Medical Supply
4245 Overton Ave, Nottingham, MD 21236-4011, United States.
Phone: +1 (443) 857-2800